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You can’t really predict what people will say at craft fairs. If you’ve ever run a booth, you know what I’m talking about. You probably have plenty of funny, and not so funny, stories to tell.
Sometimes people say the rudest things. They’re usually not trying to hurt your feelings, but it’s hard not to get down when you hear negative feedback about your products or display.
The two most common rude comments you might encounter are, “I could make that myself,” and “This is too expensive.”
These comments won’t be as upsetting if you’re expecting them and you know how to respond. It’s usually best to smile and ignore the comments, but you can also come up with your own quick and witty responses.
The way you respond to rude customers is important, so put some thought into it. I’ve compiled some suggestions to help you shape your response.
How to Respond to: “I could make that myself.”
It’s usually better not to get into lengthy conversations about the process you use to create your products or how long it takes you. This wastes time you could be spending with people who are actually interested in buying the things you sell.
Here are some possible responses:
- Quick: Well, this one is ready to go.
- Witty: You don’t have to because I’ve already done all the work for you.
- Sassy: Yes, you should. I sell kits if you want to try.
- Long: That’s cool. Then you understand how much time and effort I put into each piece. Making things is such hard work.
How to Respond to: “This is too expensive.”
People never want to spend more than they have to, but that doesn’t mean you need to lower your prices. They will eventually learn that it’s worth the money to pay for quality products from the beginning. Don’t waste your time talking with people who don’t understand why handmade products cost more than cheap products mass produced for retail stores.
Here are some possible responses:
- Quick: My other customers don’t seem to think so.
- Witty: Yes, I’m sure you can buy cheaper quality products somewhere else.
- Sassy: You wouldn’t be saying that if you knew how much time I pour into each piece.
- Long: I’ve put a lot of thought into my prices. I account for both the cost of materials and my time. I think my prices are more than fair for the quality of my products.
What is the rudest comment you’ve gotten at a craft fair, and how did you respond? Share what happened in the comments below.
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